FAQ

HOW SHOULD I PREPARE FOR NETWORK CARPET CLEANING?


The following are some suggestions for you to prepare before our arrival, that will assist both yourself and us.

* Please indicate at time of booking or when we arrive any Spots or Stains you may be concerned about.

* Please vacuum your carpet prior to our arrival.

* Please move any small items of furniture, such as, Dining Chairs, Clothing and personal Items, Pot Plants and Lamps etc. Any small item that you can move will be greatly appreciated.

* Although i am myself an animal lover, it is requested that pets be placed in a quiet safe place so our cleaning will not disturb them.

* Large items of furniture such as entertainment units, large screen televisions, computer games and or equipment, glass cabinets, large sideboards and other cupboards with items in them will not be moved.
Lounges, recliner chairs etc we will move and either blocked or taged to prevent marking of your carpet. These areas will be discussed during our pre inspection.

* Please remove all breakable items from furniture you will want moved.

* Floors may be slippery during and after Professional Cleaning, Please take care especially when walking from a damp carpet to a hard surface such as Tile, Timber or lino.

* Please keep children and Pets away from any hoses or electrical chords we may be using during the Cleaning Process. Please ensure infants or young children do NOT crawl on newly cleaned carpet until it completely dry.

* Urine stains will be attended to but it must be remembered if the urine has penetrated the backing and pad and entered the sub flooring, removal of pad and sealing of the floor may be required to eliminate any recurring odour.

*Please pin up any furniture skirt that may be touching the floor. Curtains should also be pinned up to allow for the cleaning process.

*PLEASE ADVISE US OF ANY CONCERNS YOU MAY HAVE DURING THE BOOKING PROCESS OR WHEN WE ARRIVE.

How long after the Carpet is Cleaned can i walk on it?

You can walk on a newly Cleaned Carpet as soon as we have finished. However, you should ensure your footwear is clean as any introduced soiling may adhere to the fibers and cause it to resoil.

We always place CAUTION signs on every hard surface adjoining the cleaned area. This is a precaution for you to remember that stepping onto a hard surface from a damp carpet could be a slip hazard.

It would be ideal if you could refrain from walking on the newly cleaned carpet until it is completely dry.

When can i replace the furniture that was moved for the cleaning process?

Any furniture that was moved off the carpeted area prior to cleaning is best left off the carpet until it is completely dry. You will notice that any Furniture that was moved by us during the cleaning process now has either a foam block or a plastic tab under it. This was done to prevent any colour transfer from any wood or metal touching the carpet while it i drying. It is strongly recommended you leave these in place until the carpet is completely dry.